Terms and Conditions

The company website (marlinmedicalassistance.com) and its corresponding applications constitute a certified medical tourism platform operating strictly within the cyber laws and digital consumer regulations of India. By accessing our platform, browsing information, or booking any medical coordination services, you enter into a legally binding agreement adhering to the stipulations outlined below, including all subsequent revisions, modifications, and supplementary guidelines.

Marlin Medical Assistance reserves the unilateral right to terminate, update, or amend any services, package descriptions, or clauses within these terms and conditions without mandatory prior individual notice. Users are encouraged to review these provisions periodically before confirming bookings or medical arrangements.

• Scope of Information: As a reputable medical tourism facilitator, Marlin provides patients worldwide with verified information concerning accredited hospitals, certified medical specialists, commercial airlines, clinical procedures, and local transportation. We strongly urge every patient to independently verify all clinical details to ensure total clarity prior to travel.
• Unavoidable Delays & Force Majeure: Our organization bears no liability for unexpected schedule revisions, delayed surgical procedures, or disruptions resulting from emergency clinical priorities, governmental directives, airline schedule revisions, or natural occurrences.
• Personal Safety & Discretion: Patients maintain primary responsibility for their personal health decisions, possessions, and physical safety during the medical journey. Marlin accepts no liability for third-party medical negligence, hospital administrative delays, or human errors beyond our coordination oversight.
• Sole Discretion & Access Control: The company retains sole discretion to restrict, suspend, or terminate user access to any portion of the platform without advance liability or explanation.
• Enforceability: No waiver of any term or condition by Marlin Medical Assistance shall be legally valid unless drafted in writing and formally executed by an authorized legal officer of the company.

Prohibited Platform Conduct: Users expressly agree never to transmit, upload, post, or distribute any material on or through our platform that:

• Is deliberately fraudulent, misleading, or factually untrue.
• Contains abusive, vulgar, defamatory, harassing, sexually explicit, obscene, or racially offensive statements.
• Promotes hatred, bigotry, illicit activities, or communal violence.
• Infringes upon any intellectual property rights, medical confidentiality, or statutory provisions.
• Contains corrupted code, worms, Trojan viruses, or software designed to compromise or disrupt foreign computing infrastructure.
• Attempts automated harvesting, scraping, or compilation of patient profiles, pricing catalogs, or doctor credentials without explicit written authorization.

Patients acknowledge and agree that Marlin Medical Assistance functions strictly as an independent facilitator and liaison between the individual seeking care and independent, accredited healthcare institutions (hospitals, diagnostic centers, and rehabilitation facilities).

• Hospital-Sanctioned Pricing: All treatment packages, surgical estimates, and care bundles featured on our portal are compiled with the formal written consent of the participating hospital systems.
• Final Clinical Autonomy: The ultimate clinical decision concerning surgical candidacy, medical procedures, anesthesia selection, or diagnostic regimens resides solely with the treating surgeon and hospital clinical team. Clinical determinations are rendered only after mandatory in-person physical evaluation, baseline investigations, and pre-anesthetic clearance upon arrival in India.
• Non-Performance Refunds: If the attending medical specialists conclude that a scheduled surgery cannot proceed due to pre-existing contraindications or unexpected clinical risk discovered during examination, Marlin coordinates the complete refund of the procedure fees from the hospital, deducting only actual incurred consultation and lab diagnostics expenses.
• Indemnification: Patients consent to hold harmless Marlin Medical Assistance against any malpractice claims, post-operative surgical complications, hospital billing variations, or clinical outcomes arising from care administered by independent hospital personnel.

To maintain continuous transparency and rapid international support, Marlin utilizes multi-channel digital communication:

• Official Transaction Receipts: Following any booking, service enrollment, or consultation reservation, an official digital receipt confirming your transaction status is transmitted to your registered email inbox and/or designated WhatsApp messenger.
• Booking & Cancellation Notices: Every itinerary confirmation, reschedule notification, or cancellation receipt is formally logged and sent electronically. If you complete an action on the portal but do not receive digital confirmation within 2 hours, please notify our 24/7 International Desk immediately.
• Pre-Departure Timelines: Marlin proactively communicates changes in scheduled doctor consultation dates or hospital admission windows prior to your departure from your home country.
• On-Ground Hospital Adjustments: Unplanned daily delays or emergency OT reschedules occurring within the hospital environment are managed directly by the hospital's international patient lounge. Marlin is not liable for airline schedule modifications or baggage delays imposed by commercial aviation carriers.

We implement strict financial integrity guidelines to protect our international patients from overcharges, arbitrary commissions, or currency ambiguity:

• Certified Payment Gateways: Digital bookings and tele-consultation fees submitted through our platform are securely captured via RBI-approved, PCI-DSS compliant payment gateways with full 256-bit TLS encryption.
• Direct Hospital Settlement Option: Patients possess the complete freedom to settle their surgical package costs directly at the hospital billing counter via cash, traveler's card, or international SWIFT wire transfer, with transparent notification provided to their assigned Marlin patient manager.
• Restricted Collection Agent: Where payments are made through our platform, Marlin acts strictly as a restricted payment collection agent. Agreed surgical payments are promptly routed directly to the designated healthcare provider accounts in accordance with corporate hospital billing agreements.

Transparent cost estimates are provided before travel based on initial medical records and investigations provided by the patient. However, patients should note the following conditions:

• Clinical Complications & Extended Stays: If in-hospital investigations disclose secondary comorbidities requiring extended ICU monitoring, unexpected donor blood products, specialized high-tier implants, or additional surgical sub-procedures, the hospital will revise the final invoice accordingly.
• Statutory Tax Revisions: In the event that municipal or federal governments alter applicable healthcare tariffs, Goods and Services Tax (GST), or medical visa regulatory levies, the client is responsible for settling the revised statutory differential at actual cost.

We understand that travel plans and clinical schedules can change unexpectedly when managing cross-border healthcare journeys:

• 24-Hour Free Cancellation Window: Patients enjoy 100% free cancellation rights when submitting their cancellation request at least 24 hours prior to the scheduled date and time of hospital admission or surgery. Only unavoidable bank transaction gateway charges are deducted.
• Hospital & Accommodation Deductions: In instances where cancellations occur within 24 hours of scheduled procedures, or where direct hospital cancellations arise, refunds are processed following a prompt audit of non-recoverable hospital booking deposits and contracted hotel accommodations.
• Convenience Charges: Routine administrative booking convenience fees levied at initial system reservation are non-refundable.

Marlin Medical Assistance enforces a rapid, transparent refund protocol across all corporate sponsors, individual clients, and international travel partners:

• Initiation Protocol: Refund claims are formally initiated upon receipt of an electronic cancellation ticket submitted through the patient portal or via email to cancellations@marlinmedicalassistance.com.
• Original Payment Method Credit: In strict compliance with international anti-money laundering (AML) laws, 100% of refundable package amounts are credited back directly to the source payment method (same credit card, debit card, or bank account) used during initial booking.
• Medical Unfitness Refund: If a patient is evaluated at the hospital and deemed medically unfit for surgery by the primary clinical team, the refund process is activated immediately upon the hospital returning the unexpended surgical balance.
• 3-Day Payout SLA: Marlin commits to remitting the full eligible refund balance to the patient within three (3) business days of receiving the return credit from the participating hospital, hotel, or transportation vendor.
• Banking Credit Timeline: While our release is dispatched within 3 business days, international SWIFT wires and domestic net banking gateways typically require 7 to 10 working business days to reflect in your financial institution's account balance.

A Medical Visa (MED Visa) or Medical Attendant Visa (MED-X) is an indispensable legal prerequisite for entering India for surgical interventions:

• Visa Invitation Letter (VIL) Support: Marlin expedites official government-compliant Visa Invitation Letters directly from accredited partner hospitals. To generate your VIL, patients must provide clear scanned photocopies of the valid passport for patient and attendant, along with a recent specialist prescription or medical report.
• Mandatory Approved Visa: Patients must carry an approved Indian medical visa and ensure passport validity of at least six months from the planned date of arrival.
• Consular Discretion: Visa issuance is the sovereign prerogative of the Government of India and the respective Indian Embassy/Consulate. Marlin Medical Assistance cannot guarantee visa approval and bears no legal liability for consular delays, entry rejections, or transit restrictions.
• Visa Rejection Cancellation: In the unfortunate event of formal visa rejection by consular authorities, bookings are canceled and funds refunded in strict accordance with our cancellation and refund guidelines, minus actual third-party administrative expenses.

All content, layout designs, digital tools, hospital directories, specialist biographies, medical infographics, articles, and brand marks displayed across the platform are the exclusive intellectual property of Marlin Medical Assistance.

• Strict Prohibition on Larceny: Any unauthorized duplication, web scraping, commercial reproduction, framing, or distribution of our proprietary assets without explicit written consent is strictly illegal and will trigger immediate criminal and civil copyright infringement proceedings.
• Restricted Personal License: Users receive a limited, revocable, non-exclusive license to browse, download patient guides, and transact for personal, non-commercial healthcare planning.
• Digital Integrity & Downloads: While Marlin executes rigorous enterprise cybersecurity safeguards, we do not warrant that files or attachments downloaded from the internet will remain perpetually free of virus infections. Users must maintain up-to-date antivirus protection.