Privacy Policy

As one of India's leading medical tourism and patient coordination organizations, Marlin Medical Assistance places paramount importance on the privacy, dignity, and digital security of our international patients. We enforce stringent organizational protocols to ensure that all personal data, clinical histories, and contact records shared with us remain safeguarded at all times.

We gather, utilize, process, and securely store individual and health information voluntarily provided by patients when accessing our website, engaging our case coordinators, or submitting medical queries. By visiting our platform or utilizing any of our facilitation services, you expressly give informed consent to the data practices and stipulations detailed in this policy.

We recommend reading these guidelines thoroughly before transmitting medical reports or completing inquiries. Marlin Medical Assistance adheres strictly to the cyber laws of India and international healthcare data privacy principles.

Our web pages utilize standard digital browser cookies to enhance navigation speeds and provide returning patients with tailored medical information:

• Purpose of Cookies: Cookies assist our website in identifying your language preferences, remembered hospital locations, and chosen surgical categories to streamline your upcoming visits.
• Service Optimization: All telemetry data gathered via analytical cookies is processed exclusively in an aggregated format to optimize site responsiveness and evaluate interface usability.
• No Individual Identity Tracking: Standard analytical cookies do not harvest personally identifiable information, home addresses, or confidential medical diagnoses.
• Browser Management: You maintain the complete ability to decline, clear, or modify cookie permissions via your web browser settings. Disabling cookies may limit customized features but will not prevent you from contacting our care team.

Depending on your level of interaction with our platform, we collect both general contact identifiers and sensitive health data necessary for medical facilitation:

• General Contact Information: Your full name, email address, WhatsApp/telephone number, country of citizenship, and residential location when submitting an inquiry or requesting a quote.
• Special Personal Health Information: To obtain clinical opinions and surgical cost estimates from hospital medical boards, patients voluntarily share current medical conditions, past medical history, diagnostic scan files (MRI, CT, PET, X-Ray), lab pathology reports, and medication regimens.
• Voluntary Browsing Freedom: Browsing our hospital directory, doctor profiles, and educational articles requires zero personal data submission. Data collection is only triggered when you actively register an account, request a doctor second opinion, submit an inquiry, or subscribe to healthcare newsletters.
• Service Impact of Non-Provision: If a patient elects not to furnish requisite clinical documentation, partner hospitals will be unable to formulate a definitive treatment opinion, issue a Visa Invitation Letter, or guarantee surgical package pricing.

We take exceptional precautions regarding transaction security and financial integrity:

• Direct Gateway Processing: Highly sensitive banking credentials—including 16-digit debit/credit card numbers, CVVs, expiry dates, and net banking passwords—are gathered directly by certified banking institutions and PCI-DSS Level 1 compliant payment gateways.
• Zero Cardholder Storage: Marlin Medical Assistance never captures, logs, or stores full card numbers or sensitive verification data on our servers.
• Encrypted Gateway Transmissions: All transaction communication between our portal and partner banking institutions is secured via enterprise-grade 256-bit Secure Socket Layer (SSL/TLS) encryption.

To continually elevate patient experience and verify communication accuracy across international borders, Marlin records audio, video, and text interactions:

• Purpose of Quality Records: Voice calls, tele-consultation video meetings, and WhatsApp chat transcripts between patients, hospital coordinators, and Marlin case managers are archived.
• Internal Quality & Clinical Continuity: These records are utilized solely for internal clinical continuity, staff training, disputeless translation of medical instructions, and service improvement.
• No Third-Party Commercialization: Audio, video, and conversational transcripts are strictly confidential and are never sold, rented, or distributed to marketing third parties.

Marlin incorporates pixel tags, web beacons, and related statistical technologies across digital communications to maintain platform performance:

• Pixel Tags & Web Beacons: These lightweight, invisible graphics embedded within web pages and email notifications allow us to verify email delivery, count aggregate visitor footfalls, and evaluate educational article popularity.
• Restricted Technical Data: These tools track technical indicators only, such as cookie identifier tokens, page access timestamps, browser types, and general device parameters.
• Managing Preferences: While web beacons cannot be individually unselected, their tracking capability can be neutralized by configuring your email client to disable automatic image downloads or by managing cookie permissions within your browser.

The digital health landscape and privacy regulations evolve over time. Consequently, Marlin Medical Assistance reserves the right to revise this Privacy Policy periodically to reflect technological advancements, enhanced security protocols, or legislative updates in India.

Any modifications will be posted immediately on this official page with an updated revision date. We encourage patients and family members to review this page periodically to remain informed about our data safeguarding measures.

Your Data Rights: In accordance with applicable data privacy laws, you possess the right to:

• Request a copy of the personal and medical data you have submitted to our platform.
• Request corrections of inaccurate or outdated contact or demographic information.
• Request the deletion or anonymization of non-statutory personal records, subject to hospital legal retention obligations.
• Direct any privacy grievances or questions to our dedicated Patient Grievance Officer.